Tech on Toast

Tech on Toast - Episode 9, Roksolana Mykhailiuk ,Digital Operations, Miss Millies

March 01, 2022 Chris Fletcher & Kieron Bailey Season 1 Episode 9
Tech on Toast
Tech on Toast - Episode 9, Roksolana Mykhailiuk ,Digital Operations, Miss Millies
Show Notes

This week Chris meets Roksolana Mykhailiuk , Digital Operations, Miss Millies

Roksolana was born and raised in Ukraine. Her family remain in Ukraine at this very hard time and we would be very grateful if you could spare anything to help families who are left behind and facing a very difficult situation, if you can help support them, please click the link below to support.

Humanitarian aid for Ukraine

More about Miss Millies:

Miss Millie’s has been serving awesome chicken across the South West and Wales for over 30 years. But our roots in the fried chicken industry stretch back even further - to 1965 when our former Chairman, Harry Latham, set up KFC in the UK, alongside his partner Ray Allen. Harry then served as the Managing Director of KFC UK in the 1970’s before opening stores in 1988 in the South West under the Miss Millie’s brand.

As Harry and his family were good friends with Colonel Sanders of Kentucky Fried Chicken, he decided to name the new operation after the Colonel’s daughter, Mildred. The family owned and ran the chain up until it was bought by new management in 2019. Today, Miss Millie’s has 11 branches across the UK in Bristol, Weston-Super-Mare, Yate Billericay and Walthamstow - with more to come!

As Miss Millies enters an exciting new era, with a new look, new menu, new restaurants, and a new leadership team, we are perfectly placed to expand our awesome brand, whilst always remaining true to our heritage - Carl Traill, Managing Director.

During the Chat we discuss:

  • Her journey from Ukraine working in Hotels and startups to London working for a fine dine brand before joining Miss Millies and writing her own job description!
  • The role of a digital operations manager and her role in Miss Millies
  • How Roksolana approaches purchasing technology and the thorough process of testing that needs to be followed!
  • How listening to feedback from the team helped build the Miss Millies app.
  • Building trust with the board to implement tech & ensure that the decision-making can be made to support digital transformation.

We talk about much more.

The episode was recorded before recent events in Ukraine and all of us at Tech on Toast and I'm sure all of you reading send our love to Roksalana, her family and all affected by the ongoing crisis.